Documentation
Learn how to use PlugSignage.
From pairing your first screen to scheduling campaigns across every location. Short answers, written by the people who build the product.
Quick start
Your screens live in three steps.
1Connect your screenInstall the player, pair the screen, and it is ready to receive content.
2Create your contentUpload images and videos, organize playlists, and use integrations like Canva and Instagram.
3Publish in secondsChoose one screen or hundreds, schedule times, and update everything remotely.
Getting Started
How do I create a PlugSignage account?
Go to https://app.plugsignage.com and click "Sign Up". Fill in your details and follow the instructions to create your account.Read in the Help Center →
How do I add a screen to PlugSignage?
In the PlugSignage dashboard, click "Add Screen" and enter the pairing code displayed on the TV. The screen will be automatically linked to your account.Read in the Help Center →
How do I reset my password?
On the login screen, click "Forgot my password" and follow the instructions sent to your email to create a new password.Read in the Help Center →
Content Management
How do I upload images and videos?
In the "Content" menu, click "Upload" and select the desired files from your computer. Accepted formats include JPG, PNG, MP4, and other popular formats.Read in the Help Center →
Can I display my own content on the screens?
Yes! You can upload videos, images, and other custom content through our online dashboard, accessible from anywhere. With the Canva integration, you can also create content for free on the world's largest design platform.Read in the Help Center →
Can I target content by screen?
Yes! The system allows content segmentation by location, time, and target audience. Each screen can display different playlists, ensuring more effective and targeted messaging.Read in the Help Center →
Playlists & Scheduling
How do I create a playlist?
In the "Playlists" menu, click "New Playlist", add the desired content (images, videos, websites, QR codes) and save.Read in the Help Center →
How do I update a published playlist?
Edit the playlist, make the desired changes, and click "Publish" again. The updates will be automatically sent to the screens.Read in the Help Center →
How long does it take for a playlist to update on the TV?
On average, 1 to 3 minutes. The time may vary depending on the equipment's internet speed and the size of the content.Read in the Help Center →
How do I show or hide content at specific times?
When editing a playlist item, configure the days and times it should be displayed. The system will automatically show or hide the content according to the defined schedule.Read in the Help Center →
How do I schedule multiple playlists on the same device?
Create different playlists and set specific times for each one. The system will automatically switch between them according to the schedule.Read in the Help Center →
Integrations
How do I integrate PlugSignage with Canva?
PlugSignage has a native Canva integration. In the playlist editor, click the "Canva" option to create or import designs directly from the world's largest design platform, without leaving the PlugSignage dashboard.Read in the Help Center →
How do I integrate PlugSignage with Instagram?
In the "Integrations" menu, connect your Instagram account and select the desired feed. Posts will be automatically displayed on your screens.Read in the Help Center →
Devices & Setup
What devices are compatible with PlugSignage?
PlugSignage works on:
• Amazon Fire TV Stick
• Android Tablets
• Android TV
• Monitors and TVs with HDMI input (using a Fire TV Stick or compatible device)Read in the Help Center →
• Amazon Fire TV Stick
• Android Tablets
• Android TV
• Monitors and TVs with HDMI input (using a Fire TV Stick or compatible device)Read in the Help Center →
Can I use regular (non-smart) TVs?
Yes! The TV does not need to be a Smart TV. Simply connect it to an Amazon Fire TV Stick to turn it into a smart screen managed by PlugSignage.Read in the Help Center →
How do I install the Amazon Fire TV Stick?
1. Plug the Fire TV Stick into the HDMI port of the TV or monitor.
2. Connect the power adapter.
3. Turn on the TV and select the correct HDMI input.
4. Follow the on-screen instructions to set up Wi-Fi.Read in the Help Center →
2. Connect the power adapter.
3. Turn on the TV and select the correct HDMI input.
4. Follow the on-screen instructions to set up Wi-Fi.Read in the Help Center →
How do I install the PlugSignage app on the Fire TV Stick?
1. Open the Amazon App Store on the Fire TV Stick.
2. Search for "PlugSignage".
3. Click "Download".
4. Open the app and follow the pairing instructions.Read in the Help Center →
2. Search for "PlugSignage".
3. Click "Download".
4. Open the app and follow the pairing instructions.Read in the Help Center →
How do I connect the Fire TV Stick to Wi-Fi?
Go to Settings > Network on the Fire TV Stick, select your Wi-Fi network, and enter the password.Read in the Help Center →
Troubleshooting
How do I know if my screen is online?
In the PlugSignage dashboard, check the screen status. If it is online, it will display a green indicator, confirming it is communicating normally with the platform.Read in the Help Center →
What should I do if the TV has no signal?
Check the following:
• Is the Fire TV Stick connected to power?
• Is the TV turned on?
• Is the correct HDMI input selected on the TV remote?Read in the Help Center →
• Is the Fire TV Stick connected to power?
• Is the TV turned on?
• Is the correct HDMI input selected on the TV remote?Read in the Help Center →
What should I do if the screen is black or the image is frozen?
1. On the remote control, press the right arrow.
2. Select "Close app".
3. Open the app again.
If that doesn't work:
1. Press the "Home" button.
2. Go to Settings > My Fire TV > Restart.
3. Open the app again.Read in the Help Center →
2. Select "Close app".
3. Open the app again.
If that doesn't work:
1. Press the "Home" button.
2. Go to Settings > My Fire TV > Restart.
3. Open the app again.Read in the Help Center →
What should I do if the problem persists?
Disconnect the Fire TV Stick from power, wait 1 minute, and reconnect. If the problem continues, contact our support at [email protected] or via WhatsApp.Read in the Help Center →
Account & Billing
What payment methods are accepted?
We currently accept international credit cards. Billing is recurring according to the chosen plan.Read in the Help Center →
How do I change my payment method?
Go to "Settings" > "Payment" and update your credit card details.Read in the Help Center →
My credit card is not working. What should I do?
Check with your bank if international purchases are enabled on your card. Many banks allow you to activate this option directly through their app.Read in the Help Center →
How do I cancel my account?
Send an email to [email protected] requesting the cancellation and providing the email address registered on the account.Read in the Help Center →
How long does it take to process a cancellation?
The team responds to cancellation requests within 7 business days.Read in the Help Center →
How do I contact support?
You can reach us at [email protected] or through PlugSignage's official WhatsApp channel. Our team responds during business hours.Read in the Help Center →
Team & Workspaces
How do I add team members?
Go to the "Team" menu and invite new users by email. You can set different permissions for each member.Read in the Help Center →
How do I create new channels or workspaces?
In the dashboard, click "New Channel" and follow the instructions. Each channel works as an independent workspace with its own screens and playlists.Read in the Help Center →
Monetization
How can I make money with PlugSignage?
PlugSignage has a monetization module that allows you to sell advertising space on your screens to local advertisers. It is a recurring and scalable revenue source.Read in the Help Center →
How does the monetization module work?
You register advertisers, set prices and periods, add the ads to your playlists, and generate recurring revenue from your screens. The system allows you to manage multiple advertisers and track ad display.Read in the Help Center →
General Concepts
What is indoor media (digital signage)?
Indoor media, also known as digital signage, is the display of digital content such as videos and images on screens installed in indoor environments. It is an effective form of communication and targeted advertising for the audience present at the location.Read in the Help Center →
What is PlugSignage?
PlugSignage is a digital signage platform that allows you to remotely manage the content displayed on TVs and monitors. With it, you can create playlists, schedule content, and monitor your screens from anywhere.Read in the Help Center →
Do the screens need internet to work?
The screens need internet to update content. However, once the content is downloaded, it continues to be displayed even without an active connection, ensuring continuous operation.Read in the Help Center →
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